Refund policy

By placing an order through TOC Supplies, you are agreeing to the terms below. We set these policies in place to ensure that customers are aware of our refund policy.  

We operate under a 30-day return policy, allowing you to request a return within 30 days of receiving your order.  
 
To be eligible for a return, your item must be in its initial condition, unused and in its original packaging. Additionally, you must provide the receipt or proof of purchase to successfully process the return. 

To initiate a return, please submit a Return | Refund Request. Kindly note that the customer is responsible for the shipping costs to return the item unless the return is due to an inaccuracy, such as receiving a defective or incorrect item. In such cases, TOC Supplies will cover the return shipping costs. Items returned without a return request submission will not be accepted. 

For any inquiries regarding returns, feel free to contact us at hello@tocsupplies.ca. 

Damages and issues 
Please carefully inspect your order upon receiving it. If you discover any defects or receive the incorrect item, kindly contact us within 48 hours of receiving your order so we can promptly assess the issue and rectify it if applicable. 

Exceptions / non-returnable items 
We do not accept returns for special orders as these are considered final sale. Should you have any questions regarding a specific item, please do not hesitate to get in touch with us.  

Unfortunately, we cannot accept returns on sale items.  

Refunds

Refunds are issued minus handling and shipping charges. Once we receive and inspect your return, we will notify you of the approval status for the refund. If approved, the refund will be processed via the original payment method used for the order. Please note that it may take some time for your bank or credit card company to process and post the refund. 

Manufacturer Warranty for Pressure Washers & Accessories  

Please note that warranty claims are subject to the process established by each manufacturer. Customers should follow the warranty process outlined by the manufacturer before considering an exchange through TOC Supplies.